Delete your Permio account

Delete it in the app

Open Permio on your iPhone or Android phone and sign in. Go to Settings → Account → Delete account and confirm.

Your account is deleted straight away. We then send one last email to confirm it, with a reference number in case you contact us about it later.

Deleting your account does not refund a pass. Passes are one-off purchases, not subscriptions, so there is nothing to cancel. For a refund, contact Apple or Google.

Delete it without the app

No phone at hand, or the app is already gone? Email privacy@permioapp.com from the email address you use for your Permio account, with the subject line "Delete my Permio account". You do not need to give a reason.

We only act on requests sent from the account’s own email address, so nobody else can have your account deleted. If you can no longer use that address, say so in your email and we will find another way to check that it is you.

We delete your account and confirm it by email within 30 days, as the GDPR requires.

What we delete

Your account: your email address, your password (we only ever store it in scrambled form) and any Apple or Google sign-in linked to it.

Your synced progress, such as your results per topic and your streak.

The record of the passes and coach boosts you bought, which we keep to unlock them for you.

The count of questions you asked the AI coach, which we keep for the daily and monthly limits. We never store the text of your messages to the coach, unless you report one of its answers: then we keep that answer, your question and your note so we can review it.

Deletion is permanent and cannot be undone.

What is kept, and for how long

Purchase receipts stay with Apple or Google, who sell the passes, and with RevenueCat, which processes store purchases for us. They keep them under their own privacy policies and the tax rules that apply to them. You can see your purchases in your App Store or Google Play account.

Our email log keeps one line per email we sent: which email, the date and whether it arrived. It holds no email address and no name, only an internal code that no longer matches any account.

If you bought during an offer with a limited number of places, the store order number stays in our count of places sold, without your email or any link to your account.

Copies of deleted data can remain in the encrypted backups of our database host (Supabase, in the EU) until those backups are replaced.

Crash reports are not linked to your account. Firebase Crashlytics deletes them after 90 days.

Progress saved on your phone itself stays there until you delete the app.

We keep nothing else, unless the law requires us to keep something in a specific case, such as a legal dispute, and then only for as long as that requires.

Using Permio without an account

You can use Permio without signing up. We then hold no account, email address or progress of yours on our servers: your progress stays on your phone, and deleting the app removes it.

The only thing our servers keep is how many questions you ask the AI coach, stored under a scrambled code for your app install and your IP address, so the free daily limit works. It holds no message text, name or email address, so we cannot link it to you. If you report a coach answer, we keep that report under the same scrambled install code.

Questions

Questions about deleting your data or your other privacy rights? Email privacy@permioapp.com. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Our full privacy policy is at permioapp.com/privacy.